Privacy Policy

Last Updated: January 11, 2025

At Mother’s Magic, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our services. By placing an order on our website, you agree to the collection and use of your information as outlined below.

This policy complies with applicable privacy laws, including the California Consumer Privacy Act (CCPA), the General Data Protection Regulation (GDPR) for users in the European Union (EU), and the Children’s Online Privacy Protection Act (COPPA) for minors in the United States (US).

1. Information We Collect

When you make a purchase, we collect the following information to process your order and provide our services:

• Full Name – Used for communication and order confirmation.
• Birthdate – Helps personalize spellwork.
• Spell Intent & Current Energy – Used to tailor spellcasting to your needs.
• Whisper Name (if provided) – Used for spell personalization.
• Email Address – Used to send order confirmations and completion notifications.
• Transaction Details – Stored via Stripe for record-keeping and future reference.

We do not collect or store payment details—payments are securely processed through Stripe’s hosted checkout system.

2. How We Use Your Information

We use the collected data to:

• Process & complete your order (including sending confirmation emails).
• Perform the requested spellwork based on the details provided.
• Send a follow-up email when your spell has been completed.
• Maintain transaction records to recognize returning users.
• Improve user experience & communication regarding your order.

Legal Basis for Processing (GDPR & CCPA)

We process personal data based on the following legal grounds:

• Contractual Necessity: To fulfill and process your order.
• Legitimate Interest: To improve our services and maintain customer relationships.
• User Consent: For personalized spellwork details provided voluntarily.

We never share, sell, or use your data for purposes outside of Mother’s Magic operations. Your personal details are only used to enhance your experience with us and ensure the effectiveness of your spellwork.

3. Data Retention & Your Rights

How Long We Keep Your Data

We retain personal information only for as long as necessary to provide our services and comply with legal obligations:

• Order Details & Spell Information: Retained for 5 years for order history and customer support.
• Email Communications: Retained for up to 3 years unless you request deletion.
• Transaction Records: Retained as required by law for tax and accounting purposes.

Your Data Rights (GDPR & CCPA)

You have the right to:

• Access your data – Request a copy of the personal data we hold about you.
• Correct your data – Update or modify incorrect information.
• Request deletion – Ask for your personal data to be deleted.
• Withdraw consent – If we process your data based on consent, you can withdraw it anytime.

To exercise these rights, contact us at mother@mothersmagic.org.

4. Refund & Recasting Policy

We understand that magic is personal, and we want you to feel confident in our services.

• Refunds are available within 30 days after your spell has been cast and you have received your casting confirmation email.
• If your spell has already been performed, we can recast it for free or modify it slightly to better align with your needs.
• Refunds are issued back to the original payment method within 5-10 business days (processing times may vary based on your payment provider).
• We cover any transaction fees related to refunds.

To request a refund or spell adjustment, please contact mother@mothersmagic.org.

5. Minors & Age Restrictions (COPPA Compliance)

Our services are intended for individuals 18 years or older. If you are under 18, you must have verified parental consent to place an order.

If we discover that a minor has provided personal data without proper parental authorization, we will promptly delete the information. If you believe we have unknowingly collected data from a minor, please contact us immediately.

6. Third-Party Services & Payment Processing

We use Stripe for payment processing. All financial transactions are securely handled through Stripe’s checkout system, and we do not store your payment details.

We do not share your personal data with third parties for marketing purposes. However, some data may be processed by third-party service providers (e.g., email hosting for order confirmations), all of whom are contractually obligated to protect your information.

7. Cookies & Tracking

We do not currently use cookies or tracking technologies. However, we may add analytics tools (such as Google Analytics) in the future to improve user experience. If this occurs, we will update this policy and provide users with a way to manage cookie preferences.

8. Security & Data Protection

We take privacy seriously and implement industry-standard safeguards to protect your personal data. Our security measures include:

• Encrypted data transmission via SSL/TLS.
• Secure access controls limiting internal access to sensitive data.
• Regular security reviews to ensure continued protection.

Despite these efforts, no online data transmission is 100% secure, and we encourage users to take precautions when sharing personal information online.

9. Legal Disclosure

We may share your personal information only when required by law, such as in response to a subpoena, court order, or law enforcement request.

10. Customer Reviews & Testimonials

We may publish customer reviews on our website, but only first names and the first letter of the last name will be displayed. All reviews are manually approved and added by us—users cannot submit public reviews themselves.

11. Changes to This Privacy Policy

We may update this policy as needed. If significant changes occur, we will notify users by:

• Posting the updated version on this page.

Please check this page periodically for updates.

12. Contact Us

For any questions, concerns, or data deletion requests, please contact us at:

📧 mother@mothersmagic.org